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Phone Systems For Business

In 2022, there are a countless number of business phone and unified communications systems available. Businesses have the choice of a standard landline or Voice Over Internet Protocol (VoIP) systems and cloud-hosted or on-premises solutions. And for those not needing a traditional business phone system, virtual systems are also option.


With so many choices, finding the right one for your business can be a tough chore. To assist you in picking the phone system that will work best for your business, we reviewed dozens of options.


Based on our research, here are a few of the better options for business phone systems for various business types.


Auto dialing software is commonly used for high volume calling in businesses like business loan ISOs. As the name implies, auto dialer software automatically dials numbers from a contact list. When the call gets answered, the software connects the call receiver to an agent or recorded message.

Without a tool for auto dialing, call center representatives are limited to how many calls they can make at once. They’re forced to manually dial numbers, wait during the ringing process, and waste valuable time on unanswered calls.

By taking advantage of auto dialing software, businesses and sales agents can drastically improve the number of calls made in a day. Agents will only be connected to people who actually answer the phone, which is crucial for generating leads.

Undoubtedly auto dialing software will improve your entire outbound phone sales process.

This is not an endorsement for these companies so please perform your own due diligence before working with them.

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Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.


Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.

Five9 Power Dialer is the right choice for your business for making more powerful live connections.

When an agent becomes available, the system automatically dials the next contact(s) based on your desired calls-to-agent ratio. Auto dialers and automated dialing technologies with power dialers, predictive dialers, and preview dialers have enabled contact centers to enhance their call handling efficiency and customer service quality.

Since it’s all in the cloud, you have unprecedented access to powerful capabilities for campaign and list management, call monitoring, and advanced real-time reporting. 

Using Five9 Auto Dialer features, you can greatly improve agent call handling efficiency.

Start minimizing agent downtime and streamlining workflow processes today!



PhoneBurner is a power dialer that helps sales teams get through calls faster and have up to 4x more live conversations. By automating workflows and call logging, reps get better results, in less time.

Better than a simple click-to-call solution, our cloud-based dialer instantly leaves voicemails, sends 1-click emails, disposition calls, and automates post-call processes.

One of the biggest standouts of PhoneBurner is its integrated sales CRM. The tool makes it much easier for your sales team to manage contacts and campaigns. If you already have your own CRM, PhoneBurner seamlessly integrates with Salesforce, Zapier, HubSpot, and more. The open API makes it possible to integrate with basically any CRM software.

Unlike other dialing platforms, connections are instant. You'll hear contacts say "hello" and can begin speaking immediately. No awkward pause. No delay. So conversation starts with promise, not hangups.

* Sales professionals can triple their prospecting productivity

* Reach 60-80 contacts per hour

* No special equipment needed, dial from anywhere

* Instant voicemails, emails, and reporting automate repetitive busy-work

* Easy to use, with an award-winning support team

* Get free white-glove setup and onboarding

* approved AppExchange app


Start a free trial without a credit card today.


Ring Central

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

Progressive Dialer
Gain phone dialing efficiency with the peace of mind that your customers will be connected with a live agent, every time, with a smart power dialer

Predictive Dialer
Dial more often with fewer errors as it intelligently predicts which agent is ready to answer the next call the soonest

Preview Dialer
Make research and call-selection simple so call center agents can focus on developing a personal connection for each call

TCPA Safe Dial
Full-featured manual dialer with a familiar agent-ui and with built-in compliance supporting tools


Chase Data

Work More Efficiently and Screen Calls

Predictive dialing software reduces the amount of time your agents spend waiting to connect to live answered telephone calls. The ChaseData’s software automatically dials the telephone numbers, listens for a live answer and connects the call to an agent using algorithms that accurately predict when agents become available to answer calls.

ChaseData’s predictive dialing algorithm provides your call center with a number of benefits, including:


  • Significantly increases talk time and reduces idle/wait time;

  • An optimized predictive algorithm constantly makes adjustments based on key call center factors to maximize talk time;

  • Call center managers are able to adhere to target drop rates;


Your high-volume outbound call center will operate more efficiently using ChaseData’s predictive dialing algorithm because it will significantly increase agent talk time and considerably improve the ratio of contact time to wait time.


Call Tools

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection.

Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution.

No phones, no hardware, no coding, no downloads are required. Our solution allows us to cater to small business and enterprise-level customers all over the world.

Call Tools is available for integration with many existing CRMs, including, ZOHO and Microsoft Dynamics.

Our mission is to provide companies with an affordable and comprehensive solution for all of their telemarketing needs. Scale productivity and deliver enterprise-level service with our reliable cloud-based platform. Contact us to get started today

blue rock

Blue Rock

Unlike costly and complex on-premise systems, BlueRock's Cloud Contact Center Platform was created with the business user in mind. We take care of your contact center infrastructure, so you can focus on contributing to the success of your company. Exceed previous sales expectations and achieve greater efficiencies with the feature-rich Predictive, Power, Preview and Progressive dialer technologies delivered by the Bluerock’s Outbound Contact Center. 

Sales Success is earned by being First in-line/on-line.

Outbound call centers and inside sales teams need to grow business with net-new customers while upselling to existing customers. They need to find good leads, improve contact ratios, and close business not wasting time on managing leads. Bluerock’s Outbound Contact Center automates lead and campaign management so you can create an automated sales funnel that accomplishes a variety of tasks.

  • Prospecting Call your top leads within seconds of arrival, schedule the automatic import of lead lists, reach more prospects with Local Caller ID, and help ensure regulatory compliance.

  • Qualifying Use list priorities and ratios so your agents can focus on their most qualified leads.

  • Essential Follow-up Automate when agents call back sales opportunities using the Disposition Timer and Redial feature.

  • Converting Leverage Workflow Rules with time-of-day triggers to manage the time agents spend on campaigns particularly ones further along in the sales conversion funnel.



Maximize your deal flow and automate your sales cadence with the VanillaSoft sales engagement platform. The VanillaSoft sales engagement platform keeps your sales team busy and focused on engaging your leads and growing revenue.

Guided Selling Tools:


*Automated lead routing

*Sales cadence management

*Lead and sales tracking

Integrated Communications Tools:




*SMS text

*Call recording

*Group conferencing


VanillaSoft also includes content management — a content or document library — allowing reps to easily access and share product and marketing information. Reps can modify and personalize template content to address each prospect and conversation.

VanillaSoft is based in Plano, Texas, where it has served a global client base since 2005



VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five thousand(25,000) times in the last year alone.

VICIdial has a full featured predictive dialer.

It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.



XenCALL is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required. Enhanced by one-on-one, personalized training and in-house technical support, the XenCALL predictive dialer CRM delivers a rich feature list to help outbound sales teams, telemarketers and appointment setters optimize their efficiency and productivity.

Automatic speed controls
Optimize your wait times with fine-grain speed controls that allow you to customize your call ratios based on the number of available agents.

Customer Management
Full Customer Relationship Management capabilities to help each customer through your sales workflow.

Third Party Verification
Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems.

Lead Playlists
Dynamically build new lists from all of your leads, to assign to your sales teams



Businesses wanting a virtual phone system don't have the same requirements as organizations searching for a more traditional solution. With a virtual system like Grasshopper, you don't have to worry about the phones it can connect with or how it will be hosted.
All calls are forwarded to your mobile or home phone. You determine which phones you want calls forwarded to and the order in which they are rung.
Grasshopper doesn't have a traditional phone


Several factors make this a great phone system for small businesses. The Voice over Internet Protocol (VoIP) phone system is hosted in the cloud, and it is easy to use, affordable and reliable. Every license includes video conferencing capabilities that gives each person the ability to host meetings with up to 100 people at a time.  


Ooma offers a range of core features: virtual receptionists, voicemail, on-hold music and conference calling. Users can make and receive calls from their business line on their mobile devices.
Users do not have access to video conferencing services on Ooma's platform.


A business phone system for growing businesses because it offers cloud-hosted VoIP phone systems that are scalable and full of valuable features. Whether you need three or 3,000 extensions, Vonage has a solution for you.
The Vonage mobile app lets you to make and receive calls from your business line, message co-workers and host video calls.
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